Frequently Asked Questions
Basic Information
Axis Camelback stands out among apartments in Phoenix by offering exceptional amenities, thoughtfully designed apartment homes, and conveniences including a resort-style pool, coffee bar, speakeasy lounge, fitness amenities, and monthly resident events. Residents also benefit from a central Phoenix location close to shopping, dining, employers, and entertainment, along with a professionally managed living experience led by a dedicated on-site team.
The leasing office at Axis Camelback is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. The leasing office is closed on Sundays.
Axis Camelback opened in 2018 and includes approximately 236 apartment homes in Phoenix, AZ. Current apartment availability can be viewed on the floor plans page.
The leasing team at Axis Camelback can be reached by phone at 602-753-1164, by email at [email protected], or through the online contact form on the property website.
The best way to receive updates about apartments, pricing, specials, and availability at Axis Camelback is to contact the leasing office directly or submit an inquiry through the property website. Residents and prospects can also subscribe to email or text updates and follow Axis Camelback on social media for community events and announcements.
Renters insurance is required at Axis Camelback. Residents may provide their own renters insurance policy or purchase a policy through the community if desired.
Axis Camelback offers a resident referral program. Current residents receive $1,000 for eligible resident referrals 30 days after the new resident moves in, subject to program terms.
Axis Camelback offers a waitlist when apartment homes are unavailable. Prospective residents can join the waitlist by selecting "Join Waitlist" on their preferred floor plan through the property website.
Axis Camelback is a smoke-free community. Smoking cigarettes, marijuana, e-cigarettes, vaping devices, hookah, and other tobacco products is prohibited throughout the community in accordance with community policy.
The leasing team at Axis Camelback supports English, Spanish, Bosnian/Serbian/Croatian (BSC), and Arabic.
Tours and Availability
Prospective residents can schedule an in-person tour by contacting the leasing office or using the online scheduling tools available on the property website.
Yes. Axis Camelback offers virtual tours for prospective residents who would like to explore the community remotely.
To schedule a tour for a specific apartment at Axis Camelback, contact the leasing office and request the available apartment or floor plan you would like to view. Tour availability depends on apartment availability and access.
Current apartment availability at Axis Camelback can be viewed on the floor plans page or confirmed with the leasing office. Availability may change quickly based on applications and upcoming move-ins.
Leasing specials at Axis Camelback can be found on the Leasing Specials page. Specials are subject to change.
Axis Camelback offers self-guided tours, in-person tours, and virtual tours. Prospective residents should contact the leasing office to schedule their preferred tour format.
A valid government-issued photo ID is required for all prospective residents and guests touring Axis Camelback.
Apartment availability is updated on the Axis Camelback website in near real-time. Because availability can change quickly, prospective residents should confirm details with the leasing office.
Floor Plans and Apartment Features
Axis Camelback offers one-bedroom, two-bedroom, and loft apartment homes designed to accommodate a variety of lifestyles.
All apartment homes at Axis Camelback include an in-home washer and dryer.
All apartment homes at Axis Camelback feature both air conditioning and heating for year-round comfort.
Most apartment homes at Axis Camelback include private balconies. A limited number of apartments do not include a balcony.
Apartments at Axis Camelback have hardwood flooring, stainless steel appliances, quartz countertops, large closets, and high ceilings.
Axis Camelback offers additional on-site storage units ranging from 5' x 3' to 5' x 5'. Monthly rates range from $50 to $75, depending on storage size and whether the unit is climate controlled.
Apartment homes come equipped with Cox Quick Connect, although residents may choose another provider if desired.
Axis Camelback does have ADA-friendly apartments and step-free routes. ADA-friendly apartments are subject to availability.
Axis Camelback does not have smart-home features.
Square footage at Axis Camelback ranges from approximately 686 to 1,652 square feet. Prospective residents can review individual floor plans for additional layout details.
Axis Camelback offers furnished apartment homes and furniture rental through our partnership with CORT. Availability may vary.
Location and Neighborhood
Axis Camelback is located in the Camelback Corridor area of Phoenix, Arizona, offering convenient access to shopping, dining, employers, entertainment, and major transportation routes.
Axis Camelback is located within the Madison Elementary School District and Phoenix Union High School District. School attendance boundaries may change, so prospective residents should verify enrollment information directly with the districts.
Nearby parks include Steele Indian School Park, Madison Park, and Desert Storm Park, all located within approximately two miles of the community.
Grocery stores near Axis Camelback include Fry's Food Stores, Trader Joe's, Whole Foods Market, and AJ's Fine Foods, making shopping for fresh food and everyday needs convenient for residents.
Auto mechanic shops near Axis Camelback include Jiffy Lube, Scott's Automotive & Tire of Phoenix, and Camelback Collision.
Nearby destinations include the Camelback dealership corridor, shopping centers within approximately two miles, Tequila Cocina, Fate Brewery, and numerous employment opportunities along Camelback Road and 8th Street.
Axis Camelback is approximately 13 minutes from Grand Canyon University, 11 minutes from Phoenix College, and about 4 minutes from the nearby dealership corridor. Actual commute times vary based on traffic conditions.
Residents have convenient access to Phoenix Metro Bus routes along Camelback Road and 7th Street, providing public transportation throughout the Phoenix area.
Within about 10 minutes of Axis Camelback, residents can enjoy LA Fitness, Dutch Bros Coffee, and AJ's Fine Foods, all located just minutes from the community.
Lease Terms & Fees
Rent at Axis Camelback varies by floor plan, apartment location, interior features, availability, and market conditions. Prospective residents should visit the property website or contact the leasing office for current pricing.
Axis Camelback offers flexible lease terms ranging from 3 months to 13 months, depending on apartment availability and leasing conditions.
Rent prices and apartment availability change frequently. For the most up-to-date pricing and availability, prospective residents should visit the Axis Camelback floor plans page or contact the leasing office.
The security deposit at Axis Camelback varies between $400 and $600 depending on floor plan type, screening results, lease terms, and any available deposit alternatives.
At move-in, residents are responsible for prorated rent from the move-in date through the end of the month, along with the required security deposit.
Axis Camelback charges a one-time $200 administrative fee per household. There are no technology or amenity fees at Axis Camelback.
Monthly rent does not include water, sewer, trash, pest control, electricity, valet trash ($25/month), or parking ($10 per vehicle/month). Water, sewer, trash, and pest control are billed based on usage.
Utilities are not included in monthly rent. Residents are responsible for electricity, water, sewer, trash, and pest control charges.
Yes, Axis Camelback offers flexible lease terms from 3 to 13 months.
Yes, Axis Camelback offers a deposit alternative program through DepositIQ.
Residents wishing to terminate a lease early must provide 60 days' written notice, pay a lease-break fee equal to two times the monthly base rent, and repay any concessions received at move-in.
Renewal offers are provided approximately 60 days before the lease expiration date and include available renewal term options and pricing.
Application and Screening Requirements
Prospective residents can apply online by selecting an available apartment home on the Axis Camelback website and completing the online application.
Yes. Applicants select an available apartment, complete the online application, submit the required information, and authorize screening.
Applications are typically processed within 48–72 hours, depending on screening completion and documentation.
If an application is denied, the administrative fee is refunded, and applicants may reapply within 30 days. Application fees are non-refundable.
Applicants must generally earn at least three times the monthly base rent. Screening considers overall credit history, debt-to-income ratio, bankruptcies, late payments, and rental history.
Yes, Axis Camelback accepts guarantors for qualified applicants.
Yes, All leaseholders are required to complete a background check during the application process.
The application fee is $50 per applicant and the one-time administrative fee is $200 per household. If an application is denied, the administrative fee is refunded, but application fees are non-refundable.
Yes. Roommates may apply together. Combined household income must equal at least three times the base rent, while each applicant's credit is reviewed individually.
Yes. Axis Camelback welcomes guarantors for students, first-time renters, and other qualified applicants.
Payments and Rent
Residents of Axis Camelback pay rent via Bilt.
Rent at Axis Camelback is due on the 1st of each month. A late fee of $50 is applied on the 4th, and an additional $15 per day is applied until full payment is received.
Axis Camelback provides residents with access to account information and autopay options through their Bilt account.
Yes, a 3% processing fee is applied to all credit card payments.
Utilities and Internet
Utilities are not included in monthly rent at Axis Camelback. Residents are responsible for electricity through APS, as well as water, sewer, trash, and pest control, which are billed through Conservice based on usage.
Axis Camelback apartments come equipped with Cox Quick Connect, and community Wi-Fi is available throughout the common areas.
Cox is the primary internet provider at Axis Camelback and offers fiber and gigabit-speed internet service.
Utility costs at Axis Camelback vary based on apartment size, occupancy, and individual usage.
Yes, Cox offers fiber and gigabit-speed internet service at Axis Camelback.
Yes, Community Wi-Fi is available throughout the common areas at Axis Camelback.
Parking and Transportation
Axis Camelback offers a private resident parking garage. Parking is available for $10 per vehicle per month.
Parking is not included in rent. Resident parking is available for $10 per vehicle per month.
Axis Camelback offers a private on-site parking garage for residents. Parking is not assigned.
Yes, Axis Camelback offers EV charging stations for residents.
Yes. Axis Camelback provides complimentary bike storage for residents at no additional charge.
Yes. Axis Camelback provides guest parking subject to community parking policies.
Axis Camelback is conveniently located near Phoenix Metro bus routes along Camelback Road and 7th Street, providing convenient access for commuters throughout Phoenix.
EV charging stations are located on the third floor of the parking garage. Charging rates range from approximately $0.05 to $0.35 per kWh, depending on usage.
Amenities and Property Features
Axis Camelback offers a resort-style pool, misted courtyards, game room, coffee and tea bar, fitness center, yoga room, dog run, speakeasy, business center, Sky Room, bike room, conference room, package lockers, storage rooms, and additional resident amenities.
Axis Camelback features a resort-style swimming pool that is open daily from 7:00 AM to 10:00 PM.
Axis Camelback features a fitness center and dedicated yoga room for residents.
Yes. Axis Camelback has a clubhouse that residents may reserve. Reservations require a non-refundable $250 fee.
Yes. Axis Camelback offers coworking amenities including a conference room, community room, private business suites, and a business center.
Yes. Axis Camelback features secure package lockers for resident deliveries.
Delivery carriers place packages in secure lockers. Residents receive an email containing a pickup code when their package has been delivered.
Yes. Axis Camelback regularly hosts two to three resident events each month to encourage community engagement.
The fitness center and yoga room are available 24 hours a day for residents.
Residents of Axis Camelback can access the package lockers 24 hours a day.
Axis Camelback features controlled access, security cameras, and nightly courtesy patrols to help promote resident safety.
Residents may reserve the clubhouse for private events. A non-refundable $250 reservation fee applies.
Pet Policy
Yes. Axis Camelback is a pet-friendly apartment community that welcomes cats and dogs, subject to the community pet policy.
Cats and dogs are welcome. Residents pay a $200 refundable pet deposit, a $200 non-refundable pet fee, and $45 monthly pet rent per pet. Breed restrictions apply; please refer to the property website for details.
Yes. Axis Camelback offers a dog run and a pet washing station for residents.
Service animals and emotional support animals are accommodated in accordance with applicable federal, state, and local laws. Residents requesting a reasonable accommodation should contact the leasing office regarding documentation and approval procedures.
Veterinarians near Axis Camelback include Camelback Animal Clinic and Alta Vista Veterinary Hospital.
Maintenance and Emergency Requests
Residents can submit maintenance requests through the resident portal.
Maintenance issues are typically resolved within 48 to 72 hours. Emergency issues are prioritized, while routine requests are addressed as promptly as possible.
Residents should call the leasing office and follow the prompts to reach the emergency maintenance team after hours.
Emergency maintenance includes active flooding, significant plumbing leaks, loss of essential services where applicable, fire-related hazards, security concerns, or other conditions that threaten resident safety or property.
Axis Camelback provides preventative maintenance services.
Move-in and Move-out
Before move-in, apartment homes receive fresh paint, a deep cleaning, preventative pest control treatment, and preventative maintenance inspections.
Apartment homes at Axis Camelback are professionally cleaned before move-in as part of the standard make-ready process.
Residents receive a move-in checklist before occupancy to document the apartment's condition.
Residents must provide a 60-day notice and return the apartment in a clean, undamaged condition similar to when possession was taken.
Deposit refunds are handled according to the lease agreement and applicable law after any deductions for damages, unpaid balances, or cleaning charges, if applicable.
Axis Camelback does not currently offer elevator reservations.
Residents receive a move-in checklist and recommendations for local moving vendors before move-in.
Prior to move-out, residents receive a move-out checklist outlining cleaning and repair expectations.
Corporate, Short-Term, and Special Programs
Axis Camelback accepts corporate leases and offers furnished housing options.
Flexible lease terms from 3 to 13 months are available.
Details regarding affordable housing at Axis Camelback should be confirmed with the leasing office.
Yes, furniture rental is available through Axis Camelback's partnership with CORT.
Axis Camelback offers a one-time $250 preferred employer incentive for qualifying applicants.
Axis Camelback offers flexible lease terms and accepts guarantors for qualified applicants, including students and first-time renters.
Sustainability and Eco-Friendly Features
There are currently no sustainability or eco-friendly features at Axis Camelback.
There are currently no green initiatives at Axis Camelback.
Appliances at Axis Camelback are not energy-efficient.
Apartments at Axis Camelback do not offer LED lighting or smart thermostats.
Axis Camelback offers EV charging stations, complimentary bike storage, and convenient access to Phoenix Metro bus routes on Camelback Road and 7th Street. Public transit incentives are (needs confirmation).
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